Welcome to PickNFix! Please read these terms and conditions carefully before
using our bicycle repair services. By availing our services, you agree to comply with and be bound
by the following terms and conditions.
1. Services
PickNFix provides bicycle repair services at our physical location:
201, Riddhi Residency,
Beside Jalaram Temple, Above SBI Bank,
L.P. Savani Road,
Surat, Gujarat, 395009
Our services include, but are not limited to, general bicycle maintenance, repairs, and the
replacement of parts as necessary. We strive to offer high-quality service to ensure the safety
and performance of your bicycle.
2. Appointments
2.1 Booking Appointments
For prompt and efficient service, we encourage customers to
use our mobile application to book service appointments. This helps ensure that we can
schedule and allocate the necessary time and resources for your bicycle repair.
2.2 Bicycle Pickup
When booking an appointment through our mobile
application, we offer the convenience of bicycle pickup from your doorstep. Our
team will arrange the pickup based on the scheduled appointment time and
location details provided.
2.3 Walk-ins
While walk-ins are welcome, please be aware that availability may be
limited. We prioritize customers who have pre-booked appointments through our mobile app, and
walk-in services will be provided on a first-come, first-served basis, depending on staff
availability and workload.
2.4 Appointment Modifications
If you need to reschedule or cancel an appointment, we kindly ask
that you notify us at least [specified time frame] in advance to avoid any scheduling conflicts.
3. Pricing
3.1 Service Charges
The prices for bicycle repairs are based on the type of
service and the complexity of the work required. Additional labour costs may apply for
repairs requiring extensive time or expertise.
3.2 Parts and Materials
If the repair requires new parts, their cost will be added to the
final bill. The cost of parts will be clearly communicated to you before the repair is
completed. We only use high-quality parts, and pricing may vary depending on availability and
brand.
3.3 Estimates and Approvals
Before beginning any repairs, we will provide you with an estimate
of the total cost, including both labour and parts. Any additional charges beyond the estimate
will require your approval before work continues.
3.4 Price Changes
We reserve the right to modify our prices at any time. Price changes
will not affect services that have already been agreed upon and approved.
3.5 Payment Terms
Payment is due in full upon completion of the service unless
otherwise agreed. Accepted forms of payment include Cash or UPI. Failure to settle payment may
result in additional charges or legal action.
3.6 Cancellation and Refund Policy
Cancellations made before the repair work begins will not incur any
charges. However, once the repair has started, you are responsible for payment of labour and any
parts ordered. Refunds are not available for completed repairs.
4. Warranty
4.1 Labor Warranty
PickNFix offers a [number]-day warranty on labour for the services
provided. This warranty ensures that if any issues arise from the work performed during this
period, we will address them at no additional cost.
4.2 Warranty Exclusions
This warranty does not cover :
• Damages resulting from accidents or external impacts.
• Misuse, improper handling, or unauthorized modifications to the bicycle.
• Normal wear and tear of parts or components due to regular use.
4.3 Claiming Warranty
To claim a warranty service, please contact us within the warranty
period, providing proof of the original service and a detailed description of the issue.
4.4 No Warranty on Parts
The warranty applies only to labour and does not extend to parts
installed during the repair. Parts may have their own manufacturer warranties, which are
separate from our service warranty.
5. Customer Responsibilities
5.1 Accurate Problem Description
Customers are responsible for accurately describing any issues with
their bicycles. Clear communication regarding the symptoms or problems being experienced helps
us diagnose and resolve the issue efficiently.
5.2 Providing Necessary Information
Customers must provide any relevant information or history that
could impact the repair process. This may include prior repairs, modifications, or specific
instructions regarding the bicycle's handling.
5.3 Timely Communication
Customers are expected to respond promptly to any inquiries we make
regarding the repair, including approvals for additional parts or services needed beyond the
initial estimate.
5.4 Liability for Miscommunication
We are not responsible for delays or issues caused by inaccurate or
incomplete information provided by the customer.
6. Liability
6.1 Personal Items
PickNFix is not liable for any damage, loss, or theft of personal
items left with the bicycle for repair. We strongly advise customers to remove all personal
belongings from the bicycle before bringing it in for service.
6.2 Compliance with Laws
Customers are responsible for ensuring that their bicycles are in
compliance with all local laws and regulations. PickNFix is not liable for any fines, penalties,
or legal issues arising from a customer's failure to comply with such laws.
7. Communication
For any inquiries or concerns regarding our services, please contact
us at info@picknfixcycle.com. We strive to respond to all emails within [number] business days.
For urgent matters, please indicate the urgency in the subject line of your email, and we will
prioritize our response accordingly.
8. Governing Law
These terms and conditions are governed by the laws of the province
of Surat, Gujarat, India. By using our services, you agree that any disputes or legal issues
arising from these terms will be subject to the jurisdiction of the courts in Surat.
9. Changes to Terms
PickNFix reserves the right to update or modify these terms and
conditions at any time. In the event of significant changes, we will notify customers through
[email, website updates, or other communication methods].
By availing our services, you acknowledge that you have read, understood, and agreed to these
terms and conditions. If you do not agree with any part of these terms, please refrain from
using our services.
Thank you for choosing PickNFix!
